Privacy Policy – VOA

VOA operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, as a customer, with a thoughtful and personalized shopping experience (the “Services”). VOA uses Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your data as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that identifies you or that can reasonably be associated with you or another person. Personal data does not include information collected anonymously or de-identified, in a way that does not allow us to reasonably identify or associate you with someone.

We may collect or process the following categories of personal data, including inferences derived from that data, depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact information: name, address, billing address, shipping address, telephone number, and email address.

  • Financial information: credit card, debit card, or bank account numbers, payment information, transaction details, payment method, payment confirmation, and other related data.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: products viewed, added to cart or wish list, purchased, returned, exchanged, or canceled, as well as purchase history.

  • Communications with us: information you provide when contacting our customer service, for example, when submitting requests or inquiries.

  • Device information: data about your equipment, browser or network connection, IP address, and other unique identifiers.

  • Usage Information: Data about how you interact with the Services, including how and when you browse or use the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you: when you create an account, visit or use the Services, communicate with us, or provide personal data.

  • Automatically through the Services: including data from your device when you use our products or services, or when visiting our websites, as well as through cookies and similar technologies.

  • From our service providers: when they are hired to provide certain technologies or when they collect or process personal data on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or the Services you use, we may use your personal data for the following purposes:

  • Provide, personalize, and improve the Services: fulfill our contract with you, process payments, fulfill orders, remember preferences and product interests, send notifications related to your account, process purchases, returns, or exchanges, manage your account, arrange shipping, allow you to post reviews, and create a personalized shopping experience, such as suggesting products related to your purchases.

  • Marketing and advertising: send you promotional and advertising communications by email, SMS, or mail, and show you online advertisements based on your activity on the Services or other websites.

  • Security and fraud prevention: authenticate your account, ensure a safe payment experience, detect or investigate fraudulent or illegal activity, protect public safety, and ensure the security of our Services.

  • Communicating with you: providing customer support, delivering effective services, and maintaining the business relationship.

  • Legal reasons: to comply with applicable law or respond to valid legal process, investigate or participate in disputes, and enforce our terms and policies.

How We Disclose Your Personal Data

In certain circumstances, we may share your personal data with third parties for legitimate purposes as described in this Privacy Policy, including:

  • With Shopify, vendors, and third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, logistics, and shipping).

  • With business and marketing partners , to provide marketing and advertising services, including personalized ads based on your online activity.

  • When you authorize or request disclosure to third parties, for example, for sending products or through integrations with social networks.

  • With affiliates or within our business group.

  • In business transactions , such as mergers or bankruptcy proceedings, to comply with legal obligations, protect our rights and the rights of our users, or enforce applicable policies and terms.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data related to your access to and use of the Services for the purpose of providing and improving the Services. Data provided to the Services may be shared with Shopify and third parties, possibly outside your country of residence.

For more information about Shopify's use of your data and your rights, see Shopify's Consumer Privacy Policy .

Third Party Sites and Links

The Services may include links to third-party websites or online platforms. We are not responsible for the privacy or security of these websites, nor for the accuracy or reliability of the information contained therein.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal data from minors. If you are a parent or guardian and become aware that a child has provided us with personal data, please contact us to request deletion.

Data Security and Retention

No security measure is completely foolproof; we cannot guarantee absolute security. We recommend that you do not use insecure channels to send sensitive data.

The retention period for your personal data depends on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, and enforcing contracts or policies.

Your Rights and Options

Depending on where you live, you may have the following rights over your personal data:

  • Access: request access to the data we hold about you.

  • Deletion: request the deletion of the data we hold.

  • Correction: request correction of incorrect data.

  • Portability: receive a copy of the data or request its transfer to third parties.

  • Manage communication preferences: opt out of receiving promotional communications.

If you reside in the United Kingdom or the European Economic Area, you may have additional rights, such as objecting to or restricting data processing and withdrawing consent.

Complaints

If you have any complaints about how we process your personal data, please contact us or, if applicable, your local data protection authority. For the EEA, see the list of competent authorities here. .

International Transfers

Your data may be transferred, stored and processed outside the country where you reside, using recognized mechanisms such as the European Commission's Standard Contractual Clauses, as applicable.

Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this website with a "Last Updated" date and notice where required by law.

Contact

For questions or to exercise your rights, please contact us via email at voa.inside@gmail.com . For the purposes of applicable data protection laws, we are the controller of your personal data.